Privacy Policy
Last Updated: March 15, 2025
At xyntheraviola, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Information We Collect
We collect different types of information depending on how you interact with our investment education platform. This includes information you provide directly, information we collect automatically, and information from third-party sources.
Personal Information You Provide
- Contact details including name, email address, phone number, and mailing address
- Account registration information and profile preferences
- Educational background and investment experience level
- Communication preferences and course interests
- Payment information for course enrollment (processed securely through third-party providers)
- Feedback, survey responses, and customer service inquiries
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Website usage data, page views, and navigation patterns
- Course progress, completion rates, and learning analytics
- Cookies and similar tracking technologies data
How We Use Your Information
We use your personal information for legitimate business purposes related to providing investment education services and improving your learning experience.
Purpose | Information Used | Legal Basis |
---|---|---|
Course delivery and account management | Contact information, account details, learning progress | Contract performance |
Customer support and communications | Contact information, inquiry details, communication history | Legitimate business interest |
Platform improvement and analytics | Usage data, learning patterns, feedback | Legitimate business interest |
Marketing and course recommendations | Contact preferences, course history, interests | Consent |
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances with trusted service providers and partners who help us deliver our educational services.
Service Providers: We work with carefully selected vendors for payment processing, email delivery, analytics, and course hosting. These providers are contractually required to protect your information and use it only for specified purposes.
We may also disclose your information when required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition. In such cases, we'll ensure continued protection of your personal information.
Your Privacy Rights
Under Canadian privacy laws, you have important rights regarding your personal information. We're committed to helping you exercise these rights effectively.
Access Right
Request a copy of the personal information we hold about you, including details about how it's used and shared.
Correction Right
Request corrections to inaccurate or incomplete personal information in our records.
Withdrawal Right
Withdraw consent for marketing communications or optional data processing activities.
Deletion Right
Request deletion of your personal information, subject to legal and operational requirements.
To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Retention
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, regular security assessments, and staff training.
Security Measures Include:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive personal information
- Multi-factor authentication for administrative access
- Regular security audits and penetration testing
- Employee background checks and privacy training
Data Retention Periods
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. Account information is typically retained for seven years after account closure, while marketing communications data is kept until you unsubscribe or request deletion.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality and security
- Performance Cookies: Help us understand how visitors interact with our site
- Functionality Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
International Data Transfers
While we primarily store and process data within Canada, some of our service providers may process information in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual protections and adequacy decisions.
We regularly review our data processing arrangements to ensure they meet Canadian privacy standards and provide adequate protection for your personal information regardless of where it's processed.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email (if you've provided an email address) or through a prominent notice on our website.
We encourage you to review this policy regularly to stay informed about how we're protecting your information. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
xyntheraviola Privacy Team
22 Albert St, Dartmouth, NS B2Y 3M3, Canada
Phone: +1 905 857 5607
Email: info@xyntheraviola.com
We're committed to addressing your privacy concerns promptly and will respond to your inquiry within 30 days.